Account Deletion Guide
Data Sovereignty
We respect your right to control your own data. You can delete your account and all associated data at any time directly in the app. Please note this action is irreversible.
Step-by-Step Instructions
Open the app
Launch the Citizenpro Canada app and log in.
Open your profile
Tap the profile icon, usually in the top right corner of the home screen.
Find the delete option
Scroll to the bottom of the profile menu. There's a red button labelled "Delete account".
Confirm deletion
A confirmation dialog appears. Confirm it to permanently delete your account.
What data is deleted?
Your account
Your sign-in account (email address, and your password if you signed up with email).
Your user profile
Name, email, and regional settings.
Your learning progress
All mastered questions, favourites, review schedule and exam history.
Your purchase customer record
Your customer record at RevenueCat. Your purchase itself stays with Apple or Google.
Your settings
Selected province or territory and language preference.
Your account data is removed from our database. Purchase records held by Apple and Google under their own policies are outside our control and follow their own retention rules. Technical logs of our hosting provider are deleted on its normal schedule.
Early Access signup and other data
An Early Access signup is not an app account, so it cannot be deleted in the app. To delete your signup or any other data we hold about you, write to us from the address you used, or tell us the address to remove. We delete it and confirm within 30 days. Feedback messages you sent can be deleted on request as well.
Read our Privacy PolicyHelp & Manual Deletion
If you have any issues, or if you prefer to have your data deleted by us, please write to us at
citizenprosupport@gmail.com